A Blog


by on Jan.24, 2009, under Tinkergeek

A friend noted that the “customer service” on SiXXS was getting to be quite a problem. It appears with popularity comes more trouble tickets and increased user support effort, something SiXXS appears unwilling to provide in a kind manner. Then, we started checking Hurricane Electric’s tunnel offerings..

HE does not have a “credits” system nor do they have strict requirements on things like user registration or tunnel performance. One merely requests a tunnel from one of their POPs and you get it automatically (along with another /64 so you can provide service to your LAN right off the bat). Then, once the tunnel is up and running, it is a simple click of a link to get a /48 allocation. No human intervention or long justifications required.

A big problem with tunnels is that latency can start to get out of hand. My native IPv4 connection gets under 80ms to most places on the Internet and usually it’s under 40ms to popular locations. To get anywhere interesting (Google and the like) over IPv6, it’s at least a 100ms journey.

Now after getting set up with a HE tunnel, I find my latency problems are a little less severe. In fact, I started running “traceroute” and noticed that most of the SiXXS stuff usually bounced around their POP for a bit and then jumped onto the HE network. After looking more into HE, it appears they have one of the largest IPv6 networks out there and they actually have customers using their network! SiXXS was a great starting point, but I wonder why people do not just go with the kinder, friendlier, and faster tunnel provider?

As a side note though, HE only provides static tunnels. No strange UDP encapsulated tunnels here to get past NAT or firewall issues.

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